REFUND AND CANCELLATION POLICY
Effective Date: September 7, 2026
Create Your ID, operated by ATG Distribution LLC, produces custom, personalized products based on customer-submitted information and customer-approved designs. Because these products are made specifically for each customer, the following refund and cancellation terms apply.
Customers are responsible for carefully reviewing the complete design proof before approving it for production.
Before approval, the customer must verify that all information and design elements are correct, including:
• Names, titles, identification numbers, and other text
• Spelling, grammar, punctuation, and capitalization
• Photographs, logos, signatures, and uploaded images
• Colors, layout, positioning, orientation, and card size
• QR codes, barcodes, magnetic-stripe information, and encoded data
• Quantity, card type, printing options, and shipping information
By selecting “Approve,” “Confirm Design,” “Submit for Printing,” or any similar approval option, the customer confirms that the proof has been fully reviewed and is correct.
Proof approval constitutes the customer’s final authorization for Create Your ID to print and fulfill the order.
2. NO CANCELLATIONS AFTER APPROVAL
An order cannot be changed or cancelled after the customer approves the final proof and the order enters production.
Once a proof has been approved and submitted for printing:
• The order is final.
• Payment becomes nonrefundable.
• Production cannot be stopped or reversed.
• Customer-requested changes require a new order and additional payment.
The customer remains responsible for the full cost of an approved order even if the customer later discovers an error, changes their mind, no longer needs the cards, or submitted incorrect information.
3. CUSTOMER-APPROVED ERRORS
Create Your ID is not responsible for errors that appeared in the proof approved by the customer.
Refunds, credits, and free reprints will not be provided for:
• Misspellings or incorrect information approved by the customer
• Incorrect, blurry, pixelated, cropped, or low-resolution images supplied by the customer
• Incorrect photos, logos, identification numbers, barcodes, or QR codes
• Incorrect colors, dimensions, quantities, card types, or design selections
• Layout or placement approved by the customer
• Customer-provided barcodes, QR codes, magnetic-stripe data, or other encoded information that does not function as intended
• Failure to review the proof before approving it
• A customer changing their mind after approval
• Delays resulting from incorrect customer information or an incomplete shipping address
Approval means the customer accepts the design exactly as displayed in the final proof, subject to normal production variations described below.
4. COLOR AND PRODUCTION VARIATIONS
Colors displayed on a phone, tablet, or computer monitor may differ slightly from the colors of the finished printed product. Minor variations may also occur between separate print runs.
Reasonable differences in color, brightness, contrast, cropping, alignment, cutting, or positioning that are customary in the printing process do not constitute a defect and are not eligible for a refund or free reprint.
5. CANCELLATIONS BEFORE PROOF APPROVAL
A customer may request cancellation before approving the final proof and before production begins by contacting Create Your ID immediately.
Cancellation requests are not guaranteed. If design work, setup, processing, or other services have already been completed, Create Your ID may deduct the reasonable cost of that completed work from any approved refund.
Payment-processing fees, expedited-service fees, or other amounts that cannot be recovered may also be nonrefundable where permitted by law.
6. ERRORS CAUSED BY CREATE YOUR ID
If the finished product materially differs from the customer’s approved proof because of a printing, production, or fulfillment error caused by Create Your ID, the customer must contact us within seven calendar days after delivery.
The customer must provide:
• The customer’s name and order number
• A description of the issue
• Clear photographs showing the affected products
• Photographs of the packaging if the order arrived damaged
If we confirm that the error was caused by Create Your ID, our responsibility will be limited, at our discretion, to:
• Correcting and reprinting the affected products;
• Replacing the affected products; or
• Refunding the amount paid for the affected products.
A refund will not be issued when an accurate replacement or corrected reprint is accepted and provided.
7. SHIPPING DAMAGE OR MISSING PACKAGES
Customers must notify us promptly if an order arrives materially damaged, contains incorrect items, or is missing items.
Create Your ID is not responsible for shipping delays caused by carriers, weather, incorrect addresses, delivery restrictions, or events outside our reasonable control.
Orders shown as delivered by the carrier are not automatically eligible for a refund. We will assist with available carrier claims, but replacement or refund eligibility will depend on the circumstances and carrier documentation.
Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer are the customer’s responsibility.
8. CUSTOM PRODUCTS ARE NOT RETURNABLE
Custom-printed and personalized products cannot be returned or exchanged merely because they are unwanted, unused, no longer needed, or based on information the customer approved incorrectly.
Unauthorized returns will not be accepted unless Create Your ID provides written return instructions in advance.
9. ORDER REFUSAL
Create Your ID reserves the right to reject or cancel an order that appears unlawful, fraudulent, deceptive, infringing, abusive, or intended to impersonate another person or misrepresent official authority.
If an order is rejected before production for one of these reasons, any refund will be determined based on work already completed, nonrecoverable fees, and applicable law.
10. CUSTOMER ACKNOWLEDGMENT
By approving a proof and submitting an order for production, the customer acknowledges and agrees that:
“I have carefully reviewed the complete design proof, including all text, spelling, photographs, logos, colors, layout, encoded information, card options, and quantities. I confirm that the proof is correct and authorize Create Your ID to print it. I understand that once approved and submitted for production, my order cannot be changed, cancelled, returned, or refunded for errors or selections that I approved.”
11. CONTACT INFORMATION
Questions or eligible claims should be sent to:
Create Your ID
Operated by ATG Distribution LLC
30400 143rd Ave.
Spring Valley, MN 55975
Email: allthegoodsdistro@gmail.com
Website: www.createyourid.com
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